Terms of service

**Terms of Use**
Effective Date: 24 April 2026

Welcome to The Exes. By accessing or using our website, purchasing from us, or interacting with our services, you agree to the following Terms of Use.

If you do not agree, please do not use our website or services.

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### 1. About Us

The Exes (“we”, “us”, “our”) is a Brisbane-based business offering curated pre-loved designer items via online and social platforms.

ABN: 47 463 584 744

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### 2. Use of Our Website

You agree to use our website for lawful purposes only and not to:

* Engage in fraudulent or misleading activity
* Interfere with the functionality or security of the website
* Attempt to access restricted areas or data

We reserve the right to restrict or terminate access at our discretion.

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### 3. Product Information

We specialise in pre-loved designer items. As such:

* Items may show signs of wear consistent with prior use
* We aim to describe and photograph items as accurately as possible
* Colours and condition may vary slightly due to lighting, screens, and natural wear

All items are sold as described at the time of listing.

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### 4. Authenticity

We take authenticity seriously and use reasonable measures to verify all items.

However:

* Authenticity opinions may vary across platforms and experts
* We do not guarantee acceptance by third-party authenticators

By purchasing from The Exes, you acknowledge and accept our authentication process.

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### 5. Pricing & Availability

* All prices are listed in AUD and are subject to change without notice
* We reserve the right to correct pricing errors
* Items are subject to availability and may sell quickly across platforms

A purchase is only confirmed once payment has been successfully processed.

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### 6. Orders & Payment

* Payment must be made in full at the time of purchase
* We reserve the right to cancel or refuse any order at our discretion
* In the event of a cancellation, a full refund will be issued

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### 7. Shipping

* Shipping costs and delivery timeframes will be provided at checkout
* We are not responsible for delays caused by third-party carriers
* Risk of loss passes to you upon dispatch

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### 8. Returns & Refunds

Due to the nature of pre-loved and consignment items:

* All sales are final unless required under Australian Consumer Law
* We do not accept returns for change of mind

If an item is significantly not as described, please contact us promptly.

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### 9. Consignment

If you submit items for sale with us, you agree to our **Consignment Agreement**, which governs:

* Ownership
* Pricing
* Commission rates
* Payout terms

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### 10. Intellectual Property

All content on our website and platforms, including:

* Images
* Branding
* Logos
* Copy

is owned by The Exes and may not be used, reproduced, or distributed without permission.

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### 11. Limitation of Liability

To the maximum extent permitted by law:

* The Exes is not liable for any indirect, incidental, or consequential loss
* Our liability is limited to the amount paid for the product in question

Nothing in these terms excludes rights under Australian Consumer Law.

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### 12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

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### 13. Changes to These Terms

We may update these Terms of Use at any time. Continued use of our website constitutes acceptance of any changes.

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### 14. Governing Law

These Terms are governed by the laws of Queensland, Australia.

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### 15. Contact