Privacy policy

The Exes is a curated destination for pre-loved designer pieces, built on trust, discretion, and great taste.

At The Exes (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in a transparent and secure way.

This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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### 1. What information we collect

We may collect personal information including:

* Name
* Email address
* Phone number
* Shipping and billing address
* Payment details (processed securely via third-party providers)
* Social media handles (if you interact with us online)
* Information relating to items submitted for consignment
* Website usage data (via cookies and analytics tools)

### 2. How we collect your information

We collect personal information when you:

* Make a purchase through our website
* Submit items for consignment
* Subscribe to our emails or marketing communications
* Attend or register for events
* Interact with us on Instagram or other social platforms
* Browse our website (via cookies and tracking technologies)

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### 3. How we use your information

We use your information to:

* Process and fulfil orders
* Manage consignment arrangements
* Communicate with you about purchases, sales, or enquiries
* Send marketing communications (where you have opted in)
* Improve our website, products, and services
* Run promotions, events, and giveaways
* Prevent fraud and ensure platform security

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### 4. Marketing communications

If you opt in, we may send you emails or messages about new arrivals, events, and promotions.

You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly at [hello@shoptheexes.com](mailto:hello@shoptheexes.com).

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### 5. Sharing your information

We may share your information with trusted third parties where necessary, including:

* Payment processors (e.g. Shopify Payments, PayPal)
* Shipping and logistics providers
* Marketing platforms (e.g. email and advertising tools)
* Website analytics providers (e.g. Google Analytics)

We do not sell your personal information.

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### 6. Cookies and tracking

Our website uses cookies and similar technologies to:

* Improve your browsing experience
* Analyse website traffic
* Personalise content and advertising

You can manage cookie preferences through your browser settings.

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### 7. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure.

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### 8. Access and correction

You have the right to request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us at [hello@shoptheexes.com](mailto:hello@shoptheexes.com).

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### 9. Third-party links

Our website and social media may contain links to third-party websites. We are not responsible for their privacy practices.

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### 10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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### 11. Contact us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: [hello@shoptheexes.com](mailto:hello@shoptheexes.com)
Business Name: The Exes
ABN: 47 463 584 744
Location: Brisbane, Australia

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Privacy policy